Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting.
Please note that we are currently unable to process postal documents.
Online applications are received immediately and are our preferred method of submission.
BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. IT IS NOT AN INSURANCE POLICY.
IF THE EVENT YOU ARE DUE TO ATTEND HAS BEEN CANCELLED OR POSTPONED PLEASE CONTACT THE TICKET SELLER DIRECTLY FOR INFORMATION REGARDING THE RESCHEDULING OF THE EVENT OR FOR INFORMATION ON HOW TO OBTAIN A REFUND. PLEASE BE ADVISED THAT YOU ARE NOT PROTECTED IN THESE CIRCUMSTANCES.
Any other reasonable documentary evidence that might be required
FAILURE TO PROVIDE APPROPRIATE DOCUMENTARY VERIFICATION MAY MEAN THAT YOUR APPLICATION IS INADMISSIBLE
The ticketholder (the person who has purchased Booking Refund Protection) must answer all questions below. Please answer all questions clearly and concisely to avoid misunderstanding or delay.
If you are experiencing difficulties in submitting your application or have a technical query in relation to your application please see the FAQs section above which will hopefully answer any queries you may have. Alternatively, if your query is of a more specific nature please click the Need Help button below.
To find out more about our services & how we can help you.
Please get in touch
Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF
TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority.
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