Ticketplan

TicketPlan Limited Leigh House, Broadway West, Leigh-on-Sea, Essex, SS9 2DD

Refund Application Form – Instant online submission

Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting.

Alternatively, if you would prefer to apply for a refund by post, please download the refund application form, print it out and return it (along with all of the relevant supporting documentation) to: TicketPlan, Leigh House, Broadway West, Leigh-On-Sea, Essex, SS9 2DD.

Online applications are received immediately and are our preferred method of submission.


BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. IT IS NOT AN INSURANCE POLICY.


 

 

FAQFREQUENTLY
ASKED
QUESTIONS

DownloadDOWNLOAD
APPLICATION
FORM

Download Medical FormDOWNLOAD
MEDICAL
FORM

Please ensure that you attach the following documentation in support of your refund application (where appropriate only):

     
  • Original unused tickets where applicable
  • Confirmation of your payment for Booking Refund Protection (your booking confirmation)
  • A completed medical confirmation form. Submission of our own medical confirmation form is preferred. We will consider other medical documents but these may not be adequate for our needs. (Download medical form template)
  • Death certificate
  • Evidence of breakdown or disruption to public transport
  • Evidence of breakdown of private transport
  • Evidence of the Emergency Services attending your residence in the event of burglary or fire
  • Original witness summons instructing you to appear in court
  • Original invitation to attend jury service
  • Original advice to travel at short notice on military service
  • Print out from Met Office website/confirmation of Police Warning for weather applications

Any other reasonable documentary evidence that might be required

FAILURE TO PROVIDE APPROPRIATE DOCUMENTARY VERIFICATION MAY MEAN THAT YOUR APPLICATION IS INADMISSIBLE

 


The ticketholder (the person who has purchased Booking Refund Protection) must answer all questions below. Please answer all questions clearly and concisely to avoid misunderstanding or delay.

 

1. Your details

Title
Initials
Surname
Address
Country of Residence
Post/Zip code
Telephone (home)
Telephone (daytime)
Telephone (mobile/cell)
Email Address
Confirm Email Address

2. Details of booking (Include package details if relevant)

Date of purchase

Venue

Ticket Vendor
(who you purchased the tickets from)
Booking reference No.
Event/Part(s) of Package
Date of Event/Part(s) of Package
Cost of tickets/part(s) of package that are the subject of this refund application
£
Cost of booking fee
£
Cost of TicketPlan Protection
£
Number of ALL persons due to attend Event/Part(s) of package
Names of ALL persons due to attend Event/Part(s) of package
Number of ALL persons unable to attend Event/Part(s) of package
Names of ALL persons unable to attend Event/Part(s) of package
When did you become aware that you were unable to attend the Event/Part(s) of Package?

3. Refund application details

Please complete the section which is relevant to your application.

If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided.

A. Injury/Illness - Please be advised we will require the completion of the Medical confirmation form. Download the Medical form

Identity of the person who suffered the injury/illness
If this person was not attending the event/parts of package please indicate their relationship to you
Nature of injury/illness
How injury occurred
Date on which medical attention was first sought for illness/injury?
Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package?

B. Bereavement - Please be advised we will require a copy of the death certificate to be attached.

Identity of the deceased
If not attending the event /part(s) of package with you please indicate their relationship to you
Date and cause of death
When was medical advice/treatment first sought for the medical condition causing death

C. Unexpected disruption of the public transport network - Please note we will require official notification of breakdown from the service provider


Details of the planned journey
Please give details of the cause of the disruption and how your journey was affected

D. Breakdown, accident, fire or theft of Private vehicle - Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate

Details of vehicle concerned
Details of planned journey
Details of when you left home
Location of incident
Date and time of incident
Details of incident
Please provide details in the box below and attach supporting documentation as appropriate

PLEASE NOTE: The Booking Refund Protection service only provides a refund following a cancellation that results from specific/listed circumstances and is subject to the Terms and Conditions provided at the time of purchase. If you are applying as a result of a circumstance that is not listed, it is likely that your application will fall outside the scope of the Booking Refund Protection service.

 

Attach your files

Please note that only one file can be attached per upload box. The file name selected will appear within the box and can be changed if incorrect.

Supporting Documentation
e.g. a doctor’s note where your refund application is for injury or illness scanned copies or photos may be acceptable
Booking Confirmation/Confirmation of
Booking Refund Protection Purchase
Un-used Tickets if available
scanned copies or photos of un-used tickets may be acceptable

Please ensure that you have provided all requested supporting documentation. We are unable to process any refund applications which are not fully documented.

If necessary/appropriate, please provide additional details in relation to the documentary evidence attached

 

Refund Payment

Ideally we would like to credit funds directly into your Bank Account. Please note we are unable to refund using credit/debit card details. Could the ticket holder please provide the following details:

Bankers
Sort Code
Account Number
Account Name

TicketPlan cannot be held responsible if incorrect banking details are provided.

Please note: The account holder is liable for bank charges levied by the receiving bank.

 

Security

In submitting this form I declare that the information I have provided above is true to the best of my knowledge. Any refund made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. I agree that any copy made of this form shall have the validity of the original.

I agree to the use of my data (including any sensitive personal data) submitted as part of this refund application form being used in accordance with the Data Protection Notification below and I confirm that I have the consent of any applicable persons due to attend the event with me whose data I am submitting as part of this refund application form in regards to the same.

For verification purposes, please slide the blue arrow all the way to the right.

Processing...

If you are experiencing difficulties in submitting your application or have a technical query in relation to your application please see the FAQs section above which will hopefully answer any queries you may have. Alternatively, if your query is of a more specific nature please click the Need Help button below.

 

NEED HELP

 

Data Protection Notification

TicketPlan Limited ("We”, "us’, "our’) may transfer your own and any applicable persons’ information (including sensitive personal data) to third parties for the purpose of Booking Refund Protection. If we do this we will ensure that anyone to whom we pass it provides an adequate level of protection. We and our third parties may also receive such information relating to you and any member of a group due to attend an event with the ticketholder from the booking vendor for the purpose of Booking Refund Protection. By proceeding with an application for a refund it will signify your own and any group members’ consent to such information being processed by us and such third parties.

Information (including sensitive personal data) you and/or any group members supply in applying for a refund may be shared with and used by our refund administrators, the booking vendors’ insurers, their associated companies and agents and the booking vendor. It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing the insurers’ compliance with any regulatory rules/codes. Such information may also be used for research and statistical purposes and crime prevention. Such information may be transferred to any country, including countries outside the European Economic Area for any of these purposes and for systems administration.

If you and/or any group members give us information (including sensitive personal data) about another person when applying for a refund, in doing so you confirm that they have given permission to provide it to us and for us to be able to process their personal data (including any sensitive personal data) and that you and/or any group members have told them who we are and what we will use their data for as set out in this notice.

In assessing any refunds, Third Parties, such as Fraud Investigators may undertake checks against publicly available information (such as electoral roll, county court judgments, bankruptcy orders or repossessions). Information (including sensitive personal data) may also be shared with other insurers either directly or via those acting for the insurer (such as fraud investigators).

If you and/or any group members want us to remove any personal information from our records please write to us at TicketPlan Ltd, Leigh House, Broadway West, Leigh On Sea, Essex, SS9 2DD. We will make all reasonable efforts to delete such information from our records if it is appropriate in accordance with the provisions of the Data Protection Act 1998. You can ask us for a copy of the information we hold about you at any time (for which we may charge a small fee which is currently £10.00) by contacting us at TicketPlan Ltd, Leigh House, Broadway West, Leigh On Sea, Essex, SS9 2DD.

 

To find out more about our services & how we can help you.

Please get in touch

Leigh House, Broadway West, Leigh-on-Sea, Essex, SS9 2DD

TicketPlan Limited are Appointed Representatives of Essex Financial Management Limited ("EFM").
EFM are authorised and regulated by the Financial Conduct Authority.

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