Ticketplan

TicketPlan Limited Leigh House, Broadway West, Leigh-on-Sea, Essex, SS9 2DD

Please complete your details below

Please complete the online refund application form below ensuring that you have uploaded all of the relevant documentation in support of your refund application before submitting. A full list of the supporting documentation required is detailed below.

Alternatively, if you would prefer to apply for a refund by post, please download the refund application form, print it out and return it (along with all of the relevant supporting documentation) to: TicketPlan, Leigh House, Broadway West, Leigh-On-Sea, Essex, SS9 2DD.

After completing and submitting the form, a member of our refunds team will contact you with a reference number and to request any additional information we may require.”

BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. IT IS NOT AN INSURANCE POLICY.

 

All refund applications must be made as soon as reasonably possible after becoming aware of circumstances that may lead to a refund application.

FAQFREQUENTLY
ASKED
QUESTIONS

DownloadDOWNLOAD
APPLICATION
FORM

Please ensure that you attach the following documentation in support of your refund application (where appropriate only):

     
  • Original unused tickets where applicable
  • Confirmation of your payment for Cancellation Protection (your booking confirmation)
  • A doctor's note confirming the condition and the date this was diagnosed (Download medical form template)
  • Death certificate
  • Evidence of breakdown or disruption to public transport
  • Evidence of breakdown of private transport
  • Evidence of the Emergency Services attending your residence in the event of burglary or fire
  • Original witness summons instructing you to appear in court
  • Original invitation to attend jury service
  • Original advice to travel at short notice on military service
  • Print out from Met Office website/confirmation of Police Warning for weather applications

Any other reasonable documentary evidence that might be required

FAILURE TO PROVIDE APPROPRIATE DOCUMENTARY VERIFICATION MAY MEAN THAT YOUR APPLICATION IS INADMISSIBLE

 


The ticketholder (the person who has purchased Cancellation Protection) must answer all questions below. Please answer all questions clearly and concisely to avoid misunderstanding or delay.

 

1.Your details

Title
Initials
Surname
Address
Country of Residence
Post/Zip code
Telephone (home)
Telephone (daytime)
Telephone (mobile/cell)
Email Address
Confirm Email Address

2. Details of booking (Include package details if relevant)

Date of booking

Venue

Ticket Vendor
(who you purchased the tickets from)
Booking reference No.
Event/Part(s) of Package
Date(s) of Event/Part(s) of Package
Cost of tickets/part(s) of package that are the subject of this refund application
£
Cost of booking fee
£
Cost of TicketPlan Protection
£
Number of ALL persons due to attend Event/Part(s) of package
Names of ALL persons due to attend Event/Part(s) of package
When did you become aware that you were unable to attend the Event/Part(s) of Package?

3. Refund application details

Please complete the section which is relevant to your application.

A. Unexpected disruption to public/private transport or failure/delay due to weather - Please note we will require official notification of breakdown from the service provider or a screen grab/scanned print out from the Met Office website/confirmation of Police Warning for weather applications


Details of those people in your party affected
Details of the Journey
Details of disruption/weather situation
Please confirm when you became aware of the event giving rise to the Refund application.

B. Accident - Please be advised we will require a doctor's note to be attached confirming details

Identity of the person who suffered the accident
If not attending the event/part(s) of package please indicate their relationship to you
Nature of accident
When/how accident occurred
Why did the accident prevent this person from attending the Event/Part(s) of the Package?

C. Illness - Please note we will require a doctor’s note to be attached confirming:

  • you (or a third party if applicable) were not able to attend the event/part(s) of package
  • the condition
  • when this was first diagnosed?
Identity of person suffering illness
If this person was not attending the event/parts of package please indicate their relationship to you
Nature of illness
When was this first diagnosed

D. Bereavement - Please be advised we will require a copy of the death certificate to be attached.

Identity of the deceased
If not attending the event /part(s) of package with you please indicate their relationship to you.
Date and cause of death
Had the condition which caused their death been previously diagnosed? If so, when?

E. Breakdown of Private Transport - Please note we will require a vehicle recovery service report or copy of garage repair bill to be attached as appropriate

Details of vehicle concerned
Details of journey
Details of when you left home
Location of incident
Date and time of incident
Details of incident

Other- please tick as appropriate

  • Jury Service – Please note we will require a copy of the original invitation to attend jury service to be attached
  • Burglary or fire at your residence – Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached
  • Witness summons for court proceedings – Please note we will require a copy of the Original witness summons instructing you to appear in court to be attached
  • Armed Forces call up – Please note we will require a copy of the Original advice to travel at short notice on military service to be attached.

Please ensure that you have provided all requested supporting documentation. We are unable to process any refund applications which are not fully documented.

If necessary/appropriate, please provide additional details in relation to the documentary evidence attached

FAILURE TO PROVIDE APPROPRIATE DOCUMENTARY VERIFICATION MAY MEAN THAT YOUR APPLICATION IS INADMISSIBLE

Attach your files

Supporting Documentation
e.g. a doctor’s note where your
refund application is for
accident or illness

Booking
Confirmation/Confirmation
of Cancellation Protection
Purchase
Un-used Tickets if available

Refund Payment - Ideally we would like to credit funds directly in to your Bank Account. Could the ticketholder please provide the following details:

Bankers
Sort Code
Account Number
Account Name

Security

Please slide to the right

In submitting this form I declare that the information I have provided above is true to the best of my knowledge. Any refund made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. I agree that any copy made of this form shall have the validity of the original.

I agree to the use of my data (including any sensitive personal data) submitted as part of this refund application form being used in accordance with the Data Protection Notification below and I confirm that I have the consent of any applicable persons due to attend the event with me whose data I am submitting as part of this refund application form in regards to the same.

Processing...

If you are experiencing difficulties in submitting your application or have a technical query in relation to your application please see the FAQs section above which will hopefully answer any queries you may have. Alternatively, if your query is of a more specific nature please click the Need Help button below.

 

NEED HELP

 

Data Protection Notification

TicketPlan Limited ("We”, "us’, "our’) may transfer your own and any applicable persons’ information (including sensitive personal data) to third parties for the purpose of Cancellation Protection. If we do this we will ensure that anyone to whom we pass it provides an adequate level of protection. We and our third parties may also receive such information relating to you and any member of a group due to attend an event with the ticketholder from the booking vendor for the purpose of Cancellation Protection. By proceeding with an application for a refund it will signify your own and any group members’ consent to such information being processed by us and such third parties.

Information (including sensitive personal data) you and/or any group members supply in applying for a refund may be shared with and used by our refund administrators, the booking vendors’ insurers, their associated companies and agents and the booking vendor. It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing the insurers’ compliance with any regulatory rules/codes. Such information may also be used for research and statistical purposes and crime prevention. Such information may be transferred to any country, including countries outside the European Economic Area for any of these purposes and for systems administration.

If you and/or any group members give us information (including sensitive personal data) about another person when applying for a refund, in doing so you confirm that they have given permission to provide it to us and for us to be able to process their personal data (including any sensitive personal data) and that you and/or any group members have told them who we are and what we will use their data for as set out in this notice.

In assessing any refunds, Third Parties, such as Fraud Investigators may undertake checks against publicly available information (such as electoral roll, county court judgments, bankruptcy orders or repossessions). Information (including sensitive personal data) may also be shared with other insurers either directly or via those acting for the insurer (such as fraud investigators).

If you and/or any group members want us to remove any personal information from our records please write to us at TicketPlan Ltd Leigh House, Broadway West, Leigh On Sea, Essex, SS9 2DD. We will make all reasonable efforts to delete such information from our records if it is appropriate in accordance with the provisions of the Data Protection Act 1998. You can ask us for a copy of the information we hold about you at any time (for which we may charge a small fee which is currently £10.00) by contacting us at TicketPlan Ltd, Leigh House, Broadway West, Leigh On Sea, Essex, SS9 2DD.

 

To find out more about our services & how we can help you.

Please get in touch

Leigh House, Broadway West, Leigh-on-Sea, Essex, SS9 2DD

TicketPlan Limited are Appointed Representatives of Essex Financial Management Limited ("EFM").
EFM are authorised and regulated by the Financial Conduct Authority.

Website by Phuse Web Design Essex