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Apply for a refund

If you have purchased TicketPlan and wish to request a refund, please submit an application.

Ticket Sellers

Established in 1999, TicketPlan were the original innovators of Refund Protection and are now widely recognised as the UK market leader in this sector.

Find out more

Apply for a refund

If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application.


We provide insurance cover to ticketing agents, venues and locations across the UK, enabling those ticket sellers in turn to offer a refund facility to their customers following cancellation of tickets or packages as a result of specified unforeseen events.

TicketPlan provides an easy to use online application facility in order to ensure that the refund process is as quick, easy and efficient as possible.


What our customers say

“I would highly recommend working alongside TicketPlan to any ticketing venue. They are efficient supportive and deliver their product with ease.”

Rebecca Steen | Box Office Manager Performances Birmingham Limited

“We have worked with Ticket Plan since 2012 and have been delighted with the service we have received from the team. Offering Ticket Plan gives peace of mind to many of our customers...”

Lisa Brown | Client Services Director Ticket Arena/Event Genius

"We have worked with TicketPlan for a number of years now and find their cancellation protection indispensable. It gives our clients peace of mind when buying otherwise non-refundable tickets..."

Dominika Abel | Director Theatre Tickets Direct.

"We have been working with TicketPlan for many years. Their knowledge and experience within the ticket insurance and protection sector is unrivalled and they have always been highly professional..."

Martin Fitzgerald | Chief Commercial Officer See Tickets

"TicketPlan helps us offer reassurance to customers across Europe, whether they're travelling to the next city or crossing countries, that their journeys are protected."

Tim Motz | Product Manager Loco2

"We have been working with Ticket Plan since 2012 and will continue to do so for many years to come. Ben, Graham and the team are always responsive and professional to work with. It is important to us that our customers are dealt with efficiently..."

Mark Gasson | Founder & MD Gigantic

‘“TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS’ customers in 2016. With a simple integration this product has gone from strength to strength enabling AXS customers to have peace of mind when purchasing event tickets."

Rob Byrne | Managing Director AXS Europe

“We’ve worked with TicketPlan since 2013. They were our first port of call when we decided to offer ticket protection as their brand is synonymous with ticket insurance..."

Colin Mableson | Managing Director The Ticketline Network

“We at alt. tickets would like to take this opportunity to recommend and compliment the services of TicketPlan. TicketPlan was quick and easy to implement and they provide a fantastic service to our customers."

Tina Edwards | Ticketing Operations Manager Alt.Tickets/DHP


Read all testimonials