Ticketplan

TicketPlan Limited Leigh House, Broadway West, Leigh-on-Sea, Essex, SS9 2DD

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TicketPlan Limited – Our Privacy Policy - your rights, your information and how we use it

TicketPlan is committed to protecting your personal information.

Our Privacy Policy contains important information about what personal details we collect; what we do with that information; who we may share it with and why and your choices and rights when it comes to the personal information you have given us.

We may need to make changes to our Privacy Policy; so please check our website for updates from time to time. If there are important changes such as changes to where your personal data will be processed; we will contact you to let you know.

Who we are

We are TicketPlan Limited (TicketPlan), part of the TicketPlan Group of Companies.

How to contact us

If you have any questions about our Privacy Policy or the information we collect or use about you, please contact;

The Data Protection Officer, TicketPlan Limited, Leigh House, Broadway West, Leigh-on-Sea, Essex SS9 2DD

Email compliance@ticketplangroup.com

Information we collect and use

Information about you that we collect and use includes:

  • Information about who you are such as your name, date of birth and contact details
  • Information connected to your product or service with us such as your bank account details
  • Information about your contact with us such as phone calls, emails and letters
  • Information that is automatically collected e.g. via cookies when you visit one of our websites
  • Information classified as ‘sensitive’ personal information e.g. relating to your health, marital or civil partnership status. This information will only be collected and used where it’s needed to provide the product or service you have requested or to comply with our legal obligations
  • Information you may provide to us about other people e.g. joint applicants or beneficiaries for products you have with us
  • Information on children such as where a child is named as a beneficiary on the policy/contract taken out by someone on their behalf. In these cases, we will collect and use only the information required to identify the child such as their name, age, gender.

What are cookies?

A cookie is a small file  –  it’s saved onto your computer or other device when you visit our website.

Cookies store small pieces of information. For example - they will remember you've visited our website or performed a certain action.

We use cookies to help us improve your experience when you visit our website. For example, a cookie might store information so you don't have to keep entering it.

Where we collect your information

We may collect your personal information directly from you, from a variety of sources, including:

  • an application for a product or service
  • phone conversations with us
  • emails or letters you send to us
  • our online refund application / claims services

What we collect and use your information for

We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:

  • it’s necessary to provide the product or service you have requested
  • it’s necessary for us to meet our legal or regulatory obligations.  If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services.

Who we may share your information with

We may share your information with third parties for the reasons outlined in 'What we collect and use your information for.'

These third parties include:

  • Our Regulators and Supervisory Authority such as the Financial Conduct Authority (FCA) or the Information Commissioner’s Office for the UK (the ICO)

We will never sell your details to someone else. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.

Where your information is processed

All of your information is processed in the UK and European Economic Area (EEA).

How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake annual training on this.

Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.

How long we keep your information

We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer.

We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

Your individual rights

You have several rights in relation to how TicketPlan uses your information. They are:

Right to be informed

You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with – we do this in our Privacy Policy. 

Right of access

You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).

Right to request that your personal information be rectified

If your personal information is inaccurate or incomplete, you can request that it is corrected.

Right to request erasure

You can ask for your information to be deleted or removed if there is not a compelling reason for TicketPlan to continue to have it.

Right to restrict processing

You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.

Right to data portability

You can ask for a copy of your personal information for your own purposes to use across different services.  In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way.

Right to object

You can object to TicketPlan processing your personal information where it’s based on our legitimate interests (including profiling); for direct marketing (including profiling); and if we were using it for scientific/historical research and statistics.

How to make a complaint

We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please contact us using the following details :

The Data Protection Officer, TicketPlan Limited, Leigh House, Broadway West, Leigh-on-Sea, Essex SS9 2DD

Email: compliance@ticketplangroup.com

If you are still unhappy, you can complain to our Supervisory Authority. Their contact details are:

UK – ICO

To find out more about our services & how we can help you.

Please get in touch

Leigh House, Broadway West, Leigh-on-Sea, Essex, SS9 2DD

TicketPlan Limited are Appointed Representatives of Essex Financial Management Limited ("EFM").
EFM are authorised and regulated by the Financial Conduct Authority.

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