TicketPlan Limited Leigh House, Broadway West, Leigh-on-Sea, Essex, SS9 2DD
TicketPlan is committed to protecting your personal information.
We are TicketPlan Limited (TicketPlan), part of the TicketPlan Group of Companies.
The Data Protection Officer, TicketPlan Limited, Leigh House, Broadway West , Leigh on Sea, Essex SS9 2DD
Information about you that we collect and use includes:
A cookie is a small file – it’s saved onto your computer or other device when you visit our website.
Cookies store small pieces of information. For example - they will remember you've visited our website or performed a certain action.
We may collect your personal information directly from you, from a variety of sources, including:
We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:
We may share your information with third parties for the reasons outlined in 'What we collect and use your information for.'
These third parties include:
We will never sell your details to someone else. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.
All of your information is processed in the UK and European Economic Area (EEA).
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake annual training on this.
Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.
We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer.
We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.
You have several rights in relation to how TicketPlan uses your information. They are:
You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).
If your personal information is inaccurate or incomplete, you can request that it is corrected.
You can ask for your information to be deleted or removed if there is not a compelling reason for TicketPlan to continue to have it.
You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.
You can ask for a copy of your personal information for your own purposes to use across different services. In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way.
You can object to TicketPlan processing your personal information where it’s based on our legitimate interests (including profiling); for direct marketing (including profiling); and if we were using it for scientific/historical research and statistics.
The Data Protection Officer, TicketPlan Limited, Leigh House, Broadway West, Leigh on Sea Essex SS9 2DD
If you are still unhappy, you can complain to our Supervisory Authority. Their contact details are:
To find out more about our services & how we can help you.
Please get in touch
Leigh House, Broadway West, Leigh-on-Sea, Essex, SS9 2DD
TicketPlan Limited are Appointed Representatives of Essex Financial Management Limited ("EFM").
EFM are authorised and regulated by the Financial Conduct Authority.
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