skip to main content


There are no longer restrictions relating to Covid-19, therefore, we are no longer able to accept lateral flow or PCR test results and our normal terms and conditions relating to illness apply.

We will need you to provide specific evidence of illness or injury for the unwell person. The evidence needs to meet the requirements of your terms and conditions; therefore, we ask for:

  • A completed medical confirmation form, which can be downloaded here. This form needs to be signed and stamped by the treating GP and this may be chargeable to you. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions.

We may be able to accept other medical documents, provided they confirm the first date that treatment was sought and that the affected person is medically unfit to attend the event. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application.

NB: for events before the lifting of restrictions, we will require documentation in line with government guidelines at the time of the booked event.

For ticket purchases prior to 1/12/2020 - Please review the Terms and Conditions for confirmation of the protection provided for your specific booking.