TicketPlan Limited Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF

  • United Kingdom
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For ticket purchases prior to 1st December 2020

Please review the Terms and Conditions for confirmation of the protection provided for your specific booking.

For ticket purchases after 1st December 2020

The COVID19 situation is complex and constantly evolving and the following guidance is provided should you find yourself in the position of being unable to attend the booked event due to COVID19:

If you are displaying symptoms of COVID19, the current advice is to be tested as soon as possible and the following will apply based on your results:

A positive test result – if you test positive for COVID19 and can evidence this, your refund will be paid. Your required self-isolation period would need to cover the event date.

A negative test result – if you test negative for COVID19, our normal terms & conditions will apply and you will need to provide documentary evidence which confirms your inability to attend the event, in order for your refund claim to be considered.

Test & Trace and required self-isolation – if a member of your household or immediate family tests positive and you’re required to self-isolate as a result and can evidence this, your refund claim will be considered under the normal terms and conditions.

Unfortunately, we are unable to administer refunds where you choose not to attend an event because you are concerned about catching coronavirus or where the event is cancelled. If the booked event has been cancelled, please contact the ticket seller directly for confirmation regarding obtaining a refund or rescheduling of the event.

We are unable to administer refunds if you cannot provide suitable documentary evidence.

If you require further guidance, please contact us with details of your booking and current situation and a member of the team will contact you within two business days.



To find out more about our services & how we can help you.

Please get in touch

Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF

TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority.

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