Please complete the online refund claim form ensuring that you have uploaded all of the relevant documentation in support of your refund claim, before submitting.
Please note that we are currently unable to process postal documents.
Online claims are received immediately and are our preferred method of submission.
For ticket purchases after 1st December 2020
The COVID19 situation is complex and constantly evolving and the following guidance is provided should you find yourself in the position of being unable to attend the booked event due to COVID19:
If you are displaying symptoms of COVID19, the current NHS advice is to be tested via PCR test as soon as possible and the following will apply based on your results:
A positive PCR test result - if you test positive for COVID19 and can evidence this, your refund will be paid. Your required self-isolation period would need to cover the event date.
A negative PCR test result - if you test negative for COVID19, our normal terms & conditions will apply and you will need to provide documentary evidence which confirms your inability to attend the event, in order for your refund claim to be considered.
Required Isolation - please note that the self-isolation rules changed on 16th August 2021:
If someone you live with has symptoms of COVID19, or has tested positive for COVID19, you will not need to self-isolate if any of the following apply:
If a member of your household tests positive and you are not exempt (as above) and are therefore required to self-isolate, then, to consider a refund:
Unfortunately, we cannot provide cover for self-isolation if you are eligible to receive the COVID19 vaccination and have chosen not to receive one or both doses, you have been requested to self-isolate by the government’s Test & Trace system or if you need to self-isolate for any other reason (such as needing to self-isolate before an operation).
In all incidences we are unable to administer refunds if you cannot provide suitable documentary evidence.
Please review the Terms and Conditions for confirmation of the protection provided for your specific booking.
Please ensure that you attach a scan or clear photograph of the following documentation in support of your refund claim (where appropriate only):
Any other reasonable documentary evidence that might be required
FAILURE TO PROVIDE APPROPRIATE DOCUMENTARY VERIFICATION MAY MEAN THAT YOUR CLAIM IS INADMISSIBLE
The policyholder (the person who has purchased Booking Refund Insurance) must answer all questions below. Please answer all questions clearly and concisely to avoid misunderstanding or delay.
If you are experiencing difficulties in submitting your claim or have a technical query in relation to your claim please see the FAQs section above which will hopefully answer any queries you may have. Alternatively, if your query is of a more specific nature please click the Need Help button below.