If you need to cancel your booking, you need to complete a Refund Claim Form either online by visiting www.ticketplangroup.com/axs (this method will ensure the fastest turnaround) or write to us at TicketPlan, Leigh House, Broadway West, Leigh-on-Sea, Essex, SS9 2DD, in order to request a refund claim form for submission by post.
Please refer to the TicketPlan Booking Refund Insurance Policy and supporting documentation for instances in which a refund is not available.
You or members of a group due to attend the booked event with you may be asked to provide the following at your/their own expense:
Any other reasonable documentary evidence that might be required
FAILURE TO PROVIDE APPROPRIATE DOCUMENTARY VERIFICATION MAY MEAN THAT YOUR CLAIM IS INADMISSIBLE
Once a Refund Claim Form has been completed either online or returned in hard copy form (along with all supporting documentation that has been requested to verify your claim), you will receive a refund payment.
Please see the TicketPlan Booking Refund Insurance Policy and supporting documentation for full details.
If you have a specific query in relation to your claim, or you are having difficulties in submitting your claim, please click here. This will generate an email, enabling you to provide us with details relating to your specific query.