TicketPlan Refund Protection is an optional service offered by ticket sellers and administered by TicketPlan on behalf of ticket sellers. It is not an insurance policy. TicketPlan administer refunds to customers if they are unable to attend a pre-booked event due to one of the many specified, unforeseen circumstances detailed in the TicketPlan terms and conditions (accidents, illnesses and bereavements are examples).
If you need to cancel your booking, you need to complete a Refund Application form either online by visiting www.ticketplangroup.com (this method will ensure the fastest turnaround) or write to us at TicketPlan, Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF, in order to request a refund application form for submission by post.
Please refer to the TicketPlan Cancellation Protection terms and conditions for instances in which a refund is not available.
TicketPlan Refund Protection can be purchased during the booking process online by selecting the relevant option. TicketPlan is typically charged per ticket and must be purchased for all tickets within a booking.
Once a refund application form has been completed either online or returned in hard copy form (along with all supporting documentation that has been requested to verify your refund request) the TicketPlan Refunds Team will contact you should they require further information in support of your refund application.
If successful, the Refunds Team will make a refund payment directly in to the bank account nominated on your refund application form.
If your refund application is unsuccessful, TicketPlan will write to you confirming the reason(s) why.
Please see the TicketPlan Cancellation Protection terms and conditions for full details.
You or members of a group due to attend the booked event with you may be asked to provide the following at your/their own expense:
Any other reasonable documentary evidence that might be required
FAILURE TO PROVIDE APPROPRIATE DOCUMENTARY VERIFICATION MAY MEAN THAT YOUR APPLICATION IS INADMISSIBLE
If you have a specific query in relation to your refund request, or you are having difficulties in submitting your refund application, please click here. This will generate an email, enabling you to provide us with details relating to your specific query.
If you wish to complain you can contact TicketPlan for a copy of the complaints procedure including all relevant contacts.